Specialised & Intensive Services (SIS) Client Support
The Department of Social Services’ (DSS) Humanitarian Settlement Program (HSP) will provide specialised and intensive services for humanitarian entrants with exceptional needs.
This provide limited term case management/ coordination and other support to those particularly vulnerable and in need of additional settlement support through SIS.
Who is eligible for SIS?
People holding the following visas are eligible for SIS:
• Special Humanitarian Program
• Permanent Protection
• Temporary Protection.
Holders of other permanent visas may be eligible in exceptional circumstances. Clients are eligible for SIS up to five years after arrival in Australia. This time frame may be extended in exceptional circumstances.
Those eligible for SIS usually have several intense or critical needs that require support from multiple services. These might include:
• mental health, emotional wellbeing issues
• physical health issues
• domestic or family violence.
SIS provides additional and complementary support to clients who may already be receiving services through the Humanitarian Settlement Program, Settlement grants and the Adult Migrant English Programs (AMEP).
Please click below for the SIS referral form. Services are able to submit a referral directly to the Department of Social Services (DSS) - this referral will then come though to SMECC to commence support.
We do however prefer services to submit their draft referrals to SMECC, for us to then review and submit to DSS. Why is this? So that we can find out more information about the potential client through our services and programs, as that may lead to additional information to strengthen the referral submission.