SETTLEMENT SERVICES (SS) PROGRAM Case Work Support
The SS program supports a range of SMECC's activities for new arrival community members who have lived in Australia between 6months - 5 years and who have limited English language skills. Generally, most of our clients who go through our HSS program, are existed from that program to be eligible for SS program support. Currently there are over 300 people in the region eligible for SS program support.
This program includes a case work component where our case worker, and we hope additional community volunteers in the future, can a range of less intensive advice & referral services to help our clients access other services to help their long term settlement in our region.
These supports can cover a range of areas. It can include simple support such as help to fill out forms or understand bills and other formal documents, or help on more complex issues. Support for helping clients link with other services and support on complex issues can include anything from issues relating to health & wellbeing to broader areas such as help to start up a new business.
Our SS program is able to support people living in both the Mildura region and Robinvale.
This program is able to support people on most types of visa who have arrived in Australia within the past 5 years. This includes: humanitarian entrants (after exiting the HSS program); family stream migrants; dependants of skilled migrants; select temporary residents (prospective marriage & provisional partner, spouse, interdependency visa holders and their dependants)
The Settlement Services program is funded through the Australian Government Department of Social Services.
Additional Access and Support Service for isolated CALD community members
This client support can include general case work, information, advice, referral to other services. It is available for people from any CALD background who face significant barriers to accessing mainstream services due to significant language or social isolation limitations.
We only have a small amount of staff time available for this support So clients need to know that they may need to wait for support. Not get it quickly unless really urgent
Only available for priority clients who have limited English - and: •Who have other identified issues (significant mental health, low life skills/ social isolation, risk of family violence/ child protection/ gender issues); •If the situation where help is required is unusual/ extreme; •If no other services can support; •Asylum seekers – particularly those on bridging visas not eligible for HSP ‘Specialised Intensive Service’ support .