SMECC currently has the following position available: Client Engagement Worker: Family Violence
We offer: Generous salary packaging Flexible work options
POSITION DESCRIPTION Position Title: Client Engagement Worker Position Objective: To engage SMECC key clients groups and to provide direct case work assistance to them as required to support their effective settlement, capacity building, access to other programs & services, and wellbeing. This will have a particular focus on engaging, identifying, and supporting of issues related to family safety/ violence. Reports to: Programs Manager Work Conditions: ·Award:Social, Community, Home Care and Disability Services Industry Award 2010. (Community Worker Level 3) ·Part time position 0.6 EFT ·Initially to 31st December 2019. POSITION FUNCTION The Client Engagement worker will lead direct client engagement and case work with SMECC clients in the following areas: This will focus on: ·Individual and group/ family assistance in preventing and responding to family safety related issues for Culturally & Linguistically Diverse (CALD) community members; ·Liaise with local community groups to identify community needs pertaining to Family Violence related issues; ·Department of Social Services Settlement Engagement Transition Services (SETS) program eligible clients who have lived in Australia 5 years or less with episodic case work & services advocacy needs; ·New & Emerging Community members with limited English Language Proficiency who have been in Australia any length of time (Refugee, Asylum Seeker and other legal visa holders) who are isolated or in complex situations and require access & support service ·May also undertake additional case work and case management support tasks in collaboration with the AMES Case Manager to support clients identified with complex needs as part of the Humanitarian Settlement Program (HSP) STATEMENT OF DUTIES With the support of Management and the broader SMECC team, responsibilities of this position include: ·Through discussions with identified client priority groups, play a lead role in identifying individual needs and providing case work and additional support to assist them to resolve family violence related issues, build their capacity, and to access both the broader service system and SMECC programs; ·Provide ongoing support to clients with specific requirements through generalist counselling, and advocacy and referral where required; ·Building relationships with, and strongly advocating to on behalf of clients when required, other services and community stakeholder to help support client needs and decrease barriers to accessing other services and supports; ·Engage with SMECC key existing identified priority groups – particularly youth, isolated women & new arrival clients to identify risk, prevent and respond to family violence and other related gender rights issues of concerns; ·Organise and facilitate workshops with community groups and identify areas of concern pertaining to family violence and gender rights; provide education based on the identified needs; ·Developing & implementing community/services education & engagement activities to develop improved understanding and responses of stakeholders at all levels to address issues and needs of CALD communities on family violence and other related gender rights issues of concerns; ·Supporting specialised additional client assessment, case planning, client support & advocacy services (and coordinating/ supporting other staff to assist in this delivery) for clients with complex settlement, health & well-being needs; ·Form and maintain strong relationships or partnerships with other services, community and stakeholder groups, including government and non-government agencies; ·Represent SMECC on external committees and positively market/promote the organisation and services/program as required, and to raise awareness & advocate on issues affecting clients; ·Provide effective line management supervision, guidance and support to support workers (including additional casual workers as required) under your direction community guide, volunteers and other staff supporting HSP clients under your case management; ·Undertaking data entry, reporting and file management to ensure mandatory reporting requirements are met ADDITIONAL CONDITIONS OF EMPLOYMENT 1.A current full driver’s license is required. Proof of this is to be supplied on commencement and/or a VicRoads form “Consent to Release information from VicRoads Records” will be completed. 2.Evening and weekend work may be required 3.An employee may be directed to carry out duties that are within the limits of that employee’s skills, competence and training, provided that such duties do not promote a narrowing of the employee’s skill base. 4.Variations to statement of duties: The details of the statement of duties may be varied from time to time by SMECC Management to meet organizational requirements. Any variation shall be done so in consultation with the position incumbent. All staff are expected to work in a flexible matter at times assist with other reasonable SMECC activity request from management. 5.All SMECC staff are required to work in a manner which is consistent with its Code of Conduct and other policies and procedures, and to constructively support the organization with continuous improvement progresses in these areas. 6.All SMECC staff are required to work in a manner which demonstrates; confidentiality, cultural sensitivity, inclusion, empathy and non-judgment for those we support. This is to help ensure that the services are provided and managed efficiently, effectively and equitably. Selection CriteriaEssential: Qualifications/Experience
Relevant tertiary qualifications in Social Work, Community Services or relevant Human Services discipline
Experience in working community or client services, particularly with CALD or other marginalised groups in a community context.
Knowledge, Skills and Abilities ·High level understanding of family violence/ safety and other gender rights related issues in the context of people from CALD community groups; ·Ability to work confidently and appropriately with females and males from conservative cultural backgrounds in areas relating to family violence, health, well-being, human & sexual rights; ·Demonstrated understanding of community development and engagement principles and approaches ·Demonstrated skills in providing direct case work support to clients/community members for positive outcomes ·Demonstrated ability to identify services and/or resources to provide advice & support for clients ·High level verbal skills to communicate at a professional level to other service providers for networking and engagement in activities ·Knowledge and ability to monitor and evaluate outcomes of events, workshops or ongoing community programs ·Good written communication and report writing skills ·Strong organising and time management skills. ·Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e-mail and online client management systems Desirable ·Fluency in a relevant community language other than English would be desirable Application Deadline: 21 February 2019 To Apply please email firstname.lastname@example.org In your application please include: ·Cover Letter ·CV ·Statement against selection criteria (2 pages Maximum)
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